&nbsp;_________________________________________________________________________<br><br>
<p><b><span style="FONT-FAMILY: " 8pt? FONT-SIZE: Verdana?,?sans-serif?;>The Self Service Helpdesk is currently unavailable. </span></b><b><span style="FONT-FAMILY: " 8pt? FONT-SIZE: Verdana?,?sans-serif?;><br><b><span style="FONT-FAMILY: " Verdana?,?sans-serif??>Please contact our support staff on 0870 803 4645. </span></b></span></b></p><style type="text/css">/* 
THE STYLE SHEET
Below are the style definitions used by the Self Service interface.
You may edit, add or remove these styles to alter the appearance of the interface.
Contact Vivantio Support if you have any questions.
*/

body {
font-size: 12px;
font-family: Verdana, Sans-Serif;
color:#000000;
background-color: #FFFFFF;
margin:10px;
text-align:left;
}

td {
font-family:Verdana;
font-size:12px;
padding:3px;
}

.HeaderRow td {
background-color:#DCDCDC;
border-bottom:1px solid #C0C0C0;
font-weight:bold;
}

.DataRow td {
vertical-align:top;
}

tr.SpacerRow {
height:4px;
}

.SpacerRow td {
font-size:1px;
}

.FooterRow td {
border-top:1px solid #C0C0C0;
font-weight:bold;
}

.BodyText1 {
}

.BodyTextHeading1 {
font-weight:bold;
}

.BodyTextAlert1 {
font-weight:bold;
color:#B22222;
}

.Spacer {
height:10px;
}

Input {
width:200px;
font-family:Verdana;
font-size:12px;
}

Select {
width:200px;
font-family:Verdana;
font-size:12px;
}

TextArea {
border:1px solid #336699;
font-family:verdana;
font-size:12px;
height:100px;
width:400px;
}
	
A:Link {color:Navy; text-decoration:none; font-weight:normal;}
A:Active {color:Navy; text-decoration:none; font-weight:normal;}
A:Visited {color:Navy; text-decoration:none; font-weight:normal;}
A:Hover {color:#B22222; text-decoration:underline; font-weight:normal;}


/* TITLE BAR */

table.TitleBar {
width:600px;
border-bottom:1px solid #C0C0C0;
}

.TitleBarTitle {
font-weight:bold;
}

.TitleBarMenus {
text-align:right;
}

.TitleBarCurrentAttachments	{
text-align:right;
}		

A.TitleBarMenu:Link {color:Navy; text-decoration:none; font-weight:normal;}
A.TitleBarMenu:Active {color:Navy; text-decoration:none; font-weight:normal;}
A.TitleBarMenu:Visited {color:Navy; text-decoration:none; font-weight:normal;}
A.TitleBarMenu:Hover {color:#B22222; text-decoration:underline; font-weight:normal;}

/* FOOTER ROW */
A.FooterLink:Link {color:Navy; text-decoration:none; font-weight:bold;}
A.FooterLink:Active {color:Navy; text-decoration:none; font-weight:bold;}
A.FooterLink:Visited {color:Navy; text-decoration:none; font-weight:bold;}
A.FooterLink:Hover {color:#B22222; text-decoration:underline; font-weight:bold;}

/* BUTTON BAR */
table.ButtonBar {
width:600px;
}

.ButtonBar td {
text-align:right;
}

.ButtonBar input {
width:auto;
}

/* LOGIN BUTTON BAR */

table.LoginButtonBar {
width:330px;
}

.LoginButtonBar td {
text-align:right;
}

.LoginButtonBar input {
width:auto;
}

/* LOGIN */
table.Login {
width:600px;
}

.Login .Col1 {
width:100px;
vertical-align:middle
}

.Login .Col2 {
width:500px;
vertical-align:middle
}

/* PASSWORD REMINDER */
table.PasswordReminder {
width:600px;
}

.PasswordReminder .Col1 {
Width:100px;
vertical-align:middle
}

.PasswordReminder .Col2 {
width:500px;
vertical-align:middle
}

/* PASSWORD REMINDER BUTTON BAR */

table.PasswordReminderButtonBar {
width:360px;
}

.PasswordReminderButtonBar td {
text-align:right;
}

.PasswordReminderButtonBar input {
width:auto;
}

A.ReturnToLoginLink {
}

/* CHANGE PASSWORD */

.ChangePasswordTitleBarLabel{
font-weight:bold;
color:black;
}

.ChangePasswordLabel{
font-weight:bold;
color:black;
}

.ChangePassword {
Width:360px;
margin-top:10px
}

.ChangePassword .Col1 {
Width:130px;
vertical-align:middle
}

.ChangePassword .Col2 {
vertical-align:middle
}

.ChangePasswordButtonBar{
width:350px
}

.ChangePasswordButtonBar .Col2{
text-align:right
}

.ChangePasswordButtonBar .ChangePasswordButton{
width:auto
}

.ChangePasswordButtonBar .CancelButton{
width:auto
}


/* CALL DETAILS */
/* CALL DETAILS TABLE */

table.CallDetails {
width:600px;
border-top:1px solid #C0C0C0;
border-left:1px solid #C0C0C0;
border-right:1px solid #C0C0C0;
}

/* CALL DETAILS COLUMNS */
.CallDetails .Col1 {
width:100px;
font-weight:bold;
}

.CallDetails .Col2 {
width:210px;
}

.CallDetails .Col3 {
width:100px;
font-weight:bold;
}

.CallDetails .Col4 {
width:190px;
}

/* CALL DETAILS INDIVIDUAL FIELDS */
.CallDetails .CallID {
color:#B22222;
}

.CallDetails .CallStatusOpen {
color:#B22222;
}

.CallDetails .CallStatusOnHold {
color:orange;
}

.CallDetails .CallStatusClosed {
color:green;
}

.CallDetails .CallStatusOpenUnassigned {
color:#B22222;
}

.CallDetails .CallStatusLogged {
color:#B22222;
}

.CallDetails .CallStatusDeleted {
color:green;
}

/* CALL DESCRIPTION */
table.CallDescription {
width:600px;
border-left:1px solid #C0C0C0;
border-right:1px solid #C0C0C0;
border-bottom:1px solid #C0C0C0;
}

.CallDescription td {
vertical-align:top;
}

.CallDescription .Col1 {
width:100px;
font-weight:bold;
}

.CallDescription .Col2 {
width:500px;
}

.CallDescription .FooterRow .Col2 {
text-align:right;
}

/* ACTIONS */
table.Actions {
width:600px;
border:1px solid #C0C0C0;
}

.Actions .Col1 {
width:120px;
}

.Actions .Col2 {
width:110px;
}

.Actions .Col3 {
width:370px;
}

.Actions .FooterRow .Col3 {
text-align:right;
}

/* ADD CALL */
table.AddCall {
width:600px;
border:0px;
}

.AddCall .Col1 {
width:160px;
font-weight:bold;
}

.AddCall .Col2 {
width:440px;
}

.AddCall .Attachments {
width:16px;			/* Attachments field is a checkbox so set width appropriately */
}

.AddCall .Description {
width:435px;		/* textarea widths are rendered inaccurately so need to correct it manually */
}

/* ADD ACTION */
table.AddAction {
width:600px;
border:0px;
}

.AddAction .Col1 {
width:110px;
font-weight:bold;
}
	
.AddAction .Col2 {
width:490px;
}

.AddAction .Description {
width:485px;		/* textarea widths are rendered inaccurately so need to correct it manually */
}

/* ADD ATTACHMENT */
table.AddAttachment	{
width:600px;
}

.AddAttachment .Col1 {
width:110px;
font-weight:bold;
}

.AddAttachment .Col2 {
width:490px;
}

.AddAttachment .Filename {
width:300px;		/* This is a file browser element which needs to be wider than the default Input element */
}


/*SEARCH KNOWLEDGE BASE*/

table.KBTitleBar{
 border:1px solid silver;
 border-bottom:0px;
 background-color:whitesmoke;
 width:600px
}

.KBTitleBarTitle{
font-weight:bold;
color:black;
}

.KBSearchCriteriaWrapper{
 border:1px solid silver;
 border-top:0px;
 background-color:whitesmoke;
 width:600px;
 padding-top:10px
}

.KBSearchCriteria .Col1{
font-weight:bold;
color:black;
vertical-align:middle
}

input.KBSearch {
width:400px;
}

input.KBSearchButton {
width:100px;
}





/*
TAB BAR STYLES
*/

.TabWrapper {
	display:none;
	padding-left: 24px;
	width: 576px;
	background-image: url(/Prog/images/ServiceDesk/silver-bg-bottom.gif);
	background-repeat: repeat-x;
	background-position: 0 18px;
	margin-bottom: 12px;
}

.TabSelected {
    z-index:110; 
    /*position:absolute; 
    top:92px;*/
    width:104px;
    height:30px;
    font-family:Verdana;
    font-weight:bold;
    font-size:11px;
    text-align:center;
    padding-top:11px;
    background-image: url(/prog/images/ServiceDesk/SubTab-on.gif);
    background-repeat: no-repeat;
    cursor:pointer;
    color:FireBrick;
    float:left;
    margin-left:1px; } 

.TabUnSelected {
    z-index:110; 
    /*position:absolute; 
    top:92px;*/
    width:104px;
    height:30px;
    font-family:Verdana;
    font-weight:bold;
    font-size:11px;
    text-align:center;
    padding-top:11px;
    background-image: url(/prog/images/ServiceDesk/SubTab-off.gif);
    background-repeat: no-repeat;
    cursor:pointer;
    color:Gray;
    float:left;
    margin-left:1px;
    margin-top:0px; }
            
.QuickFind {
    z-index:110; 
    position:absolute; 
    top:92px;
    width:200;
    height:30;
    font-family:Verdana;
    font-weight:bold;
    font-size:11px;
    text-align:right;
    padding-top:5px;
    color:#336699; }
            
.MenuBar {
   	padding-right:10px; 
   	padding-top:3px; 
   	text-align:right;
   	font-size:11px; }
  
.Logout {
	display:block; 
	float:right;
	margin-top: 6px; }

.Logout a {
	color:#B22222;
	font-weight:bold; }

.breaker {
	clear:both; }

.ArticleSearchGlobal {
	/*display:none;*/ } 
	
	
	 













/* Calls List Styles */
table.CallsList {
    border-collapse:collapse;
    margin:0;
    padding:0;
}
table.CallsList tr.HeaderRow {
}
table.CallsList tr.HeaderRow th {
    border-bottom: solid 2px #C0C0C0;
    margin:0;
    padding:3px;
    text-align:left;
    color: #B22222;
    font-size:12px;
}
table.CallsList tr.DataRow {
    cursor:pointer;
}
table.CallsList tr.DataRow td {
    border-bottom: solid 1px #C0C0C0;
}
table.CallsList tr.AlternateRow {
    background-color: #F5F5F5;
}
table.CallsList .CallID {
}
table.CallsList .CallStatus {
}
table.CallsList .CallCallerName {
}
table.CallsList .CallLocationName {
}
table.CallsList .CallPriorityName {
}
table.CallsList .CallLoggedDate {
}
table.CallsList .CallCategoryName {
}
table.CallsList .CellContent {
}

table.CallsList .CallStatusOpen {
    color:#B22222;
}
table.CallsList .CallStatusOnHold {
    color:orange;
}
table.CallsList .CallStatusClosed {
    color:green;
}
table.CallsList .CallStatusOpenUnassigned {
    color:#B22222;
}
table.CallsList .CallStatusLogged {
    color:#B22222;
}
table.CallsList .CallStatusDeleted {
    color:green;
}
/* End Calls List Styles */


span.SelfServiceDisabled {
display:none;
}</style><div class="BodyTextAlert1"><span class="SelfServiceDisabled">Sorry. The Service Desk Self Service is not available.</span></div><span style="FONT-SIZE: 9.5pt; FONT-FAMILY: Verdana"><font size=+0><a href="http://www.managedcomms.co.uk/"></font></a><span style="FONT-SIZE: 9.5pt; FONT-FAMILY: Verdana"><font size=+0><img height=65 alt="Managed Communications - outsource network, outsmart competition" src="http://www.managedcomms.co.uk/templatefiles/managedcomms_logo.gif" width=529><br></font><a href="http://www.managedcomms.co.uk/"></a>__________________________________________________________________</span><a href="http://www.managedcomms.co.uk/"></a></span>_______